Predictive Dial is Our platform to reach more customers in a short time period.
Our solution streamlines the customer experience with real-time communication. With Predictive Dial, improve outbound reach until 4 times than normal outbound dial.
Schedule a DemoWhat is Predictive Dial ?
A features in jagel.co which will automatically make outgoing calls from a list of customer numbers
Comparison Predictive & Auto Dial
Predictive Dial
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System dialing from a list of customers
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System do the calls based on available agents and ratio configuration
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Can set ratio for agent
Auto Dial
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Agent dialing from a list of customers
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Agent call the customer directly using Web Browser
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Ratio has been set to 1 : 1 and cannot be changed
How Predictive Dial Works in Jagel?
Input List of Data Customer
Manager can create batch/campaign to set a list of customers that will be called by agent. In
jagel,
manager can import the contacts using various customer data in one click.
Set the predictive dial property
Manager can set the property for the predictive dial. Predictive dial property that available in jagel is:
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Ratio: to set how many call can be made from available agents
-
Answer Call Timeout: Time for a call can be ended by system if has no response from customer.
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Queue Timeout: Time for a call can be ended by system if customer in queue (when all agents are still making a call).
Manager Start the Campaign
Manager can start the campaign to start the predictive dial. The Predictive dial will be
going with the
format that has been set with the manager.
Agent Receiving call
System will directly call the customer using the ratio. The call that has been connected to customer will be escalated to an agent who can accept the call.
Manager Create Campaign / Batch
Input List of Data Customer
Manager can create batch/campaign to set a list of customers that will be called by agent. In jagel, manager can import the contacts using various customer data in one click.
Set the predictive dial property
Manager can set the property for the predictive dial. Predictive dial property that available in jagel is:
-
Ratio: to set how many call can be made from available agents
-
Answer Call Timeout: Time for a call can be ended by system if has no response from customer.
-
Queue Timeout: Time for a call can be ended by system if customer in queue (when all agents are still making a call).
Start the Campaign
Manager Start the Campaign
Manager can start the campaign to start the predictive dial. The Predictive dial will be going with the format that has been set with the manager.
Agent Receiving call
System will directly call the customer using the ratio. The call that has been connected to customer will be escalated to an agent who can accept the call.
Advantages of Predictive Dial
With predictive dial, you can call more customer in shorter time period. Because Our predictive dial system in Indonesia significantly enhances outbound reach by efficiently eliminating busy, disconnected, or missed calls, surpassing the limitations of traditional auto-dialing methods.
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