Scalable Customer Communications Platform, Designed for Business Growth
CPaaS is a cloud-based software that lets businesses utilize communication features like calls, video, and messages to their apps or services using APIs.
What is CPaaS?
Communications Platform as a Service
Communications Platform as a Service (CPaaS), is a cloud-based service that simplifies integration of communication channels. Our omnichannel will enhance agents process in managing communication channel for your company.
Our Module in our CPaaS
Jagel CPaaS module integrates call functionality, WhatsApp API, and omnichannel capabilities for seamless communication and customer engagement.
- Inbound Call: Receiving a Call from customer
- Outbound Call: Make a Call to customer
- Auto Dial: Make an automated outbound call from a list of customer
- Predictive Dial: Make an automated outbound call from a list of customer with certain ratio of agent and customer
Ticket Management: Produce tickets, manage, and follow up on the tickets.
Dashboard/Wallboard: A page to see daily basis reporting lively.
Open API Integration: Able to connect and integrate with other core system through API Integration
Whatsapp: Broadcast or manage interaction with Customer on Whatsapp
Instagram: Manage customer interactions on instagram
Facebook: Able to connect and integrate with other core system through API Integration
Call Solution
Inbound & Outbound Call Solution
Deliver seamless customer experiences, fostering satisfaction and loyalty through efficient communication management. Maximizes efficiency and effectiveness in reaching out to prospects or clients, ensuring personalized communication, higher engagement, and increased conversion rates
Facilitates seamless communication between customers and support agents, ensuring swift issue resolution and enhanced satisfaction
Enable streamlined customer interactions, covering bookings, orders, and inquiries, ultimately enhancing satisfaction and efficiency.
Order and booking services feature personalized assistance, ensuring smooth transactions and customer satisfaction
Omni-Channel
Manage All your Channel in One Omni-Channel Platform
Combine messaging applications such as WhatsApp, Facebook, and Instagram within an omnichannel platform to enhance customer experience management and foster collaboration.
WABA
Whatsapp Business API Account Powered by Jagel
A WhatsApp Business account simplifies customer communication for businesses, offering tools like messaging automation and business profiles to streamline engagement effectively.
Industries & Business Use Cases
diverse industries leveraging call center services for enhanced customer support, sales, and operational efficiency.